Refund Policy

1. Digital Product Sales Are Final

Due to the digital nature of our educational products and instant or near-instant access upon purchase, all sales are final. We do not offer refunds, exchanges, or cancellations once the product has been delivered or accessed.

2. Delivery Window

Most of our digital products are delivered immediately after payment, or within up to 3 business days in some cases. If you have not received your product within this timeframe, please contact us immediately so we can resolve the issue.

3. Exceptions (Case-by-Case Review)

While our policy is strict, we may consider refund requests in limited cases such as:

• You were charged in error.

• You never received access to the product and attempts to contact support failed.

• A duplicate purchase occurred.

In such cases, you must contact us within 7 days of purchase at [insert email], including your order number and a detailed explanation.

4. Technical Issues

If you encounter technical issues that prevent you from accessing or using your purchased product, we will work with you to resolve them. Refunds will not be issued for temporary technical problems.

5. Unauthorized Transactions

If you believe a purchase was made without your permission, please contact us immediately. We may require proof before issuing a resolution or refund.

6. Contact Us

If you have any questions or concerns about your order or this refund policy, you may contact:

Zenith Vision L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, U.A.E.
Email: info@zenithvisionllcfz.com